New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

New look. New system. Same obsession with books. 📖 Old accounts are history—sign up fresh in 30 seconds! Create an account.

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
By Emily Yellin

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Availability: Out Of Stock

Quantity:

Subtotal: Rs.200.00

10 customers are viewing this product

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

~~Rs.400.00~~ Rs.200.00

Quantity:

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

~~Rs.400.00~~ Rs.200.00

Product Details
Product Description

Product Details

Publishing Date: 04/01/2010
ISBN : RP9781416546900
Number of pages:320
Format :
Genre:

Product Description

We are offering a high discount due to slightly damageJournalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse-who hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?Your Call Is (not that) Important to Usand is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists.She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all.For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service-and why customer service doesn't have to be this bad.

You May Also Like

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Recently Viewed Products

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

Vendor

Example product title

Rs.200.00; ~~Rs.400.00~~; Rs.200.00; -50%
Unit price: per

New On The Shelf

Run Away by Harlan Coben

Rs.2,335.50; ~~Rs.2,595.00~~; Rs.2,335.50; -10%
Unit price: per

James McDougall

Worlds of Islam: A Global History

Rs.9,265.50; ~~Rs.10,295.00~~; Rs.9,265.50; -10%
Unit price: per

The Energy Codes: The 7-Step System to Awaken Your Spirit, Heal Your Body, and Live Your Best Life

Rs.4,045.50; ~~Rs.4,495.00~~; Rs.4,045.50; -10%
Unit price: per

Zen Mind, Beginner's Mind: 50th Anniversary Edition

Rs.5,695.00; Rs.5,695.00; -0%
Unit price: per

Murder Rewind: Death at Blockbuster

Rs.2,595.00; Rs.2,595.00; -0%
Unit price: per

The Philosophy of Andy Warhol [50th Anniversary Edition] - From a to B and Back Again

Rs.3,895.00; Rs.3,895.00; -0%
Unit price: per

Seat 1c

Rs.1,950.00; Rs.1,950.00; -0%
Unit price: per

Aijaz Ali Khuwaja

MONEY MADNESS (PB)

Rs.800.00; Rs.800.00; -0%
Unit price: per

Pakistan Cricket Chronicles 1948 2024

Rs.10,000.00; Rs.10,000.00; -0%
Unit price: per

Marvel Avengers: Wipe-clean Activity Placemats

Rs.1,995.00; Rs.1,995.00; -0%
Unit price: per

King 1000 Piece Puzzle Monet Le Dejeuner

Rs.3,595.00; Rs.3,595.00; -0%
Unit price: per

Chicken Soup for the Soul: Hope, Faith and Miracles - 101 Awe-Inspiring Stories

Rs.3,995.00; Rs.3,995.00; -0%
Unit price: per

Moira Butterfield

My Big Book of Questions About the World (with all the Answers, too!)

Rs.2,995.00; Rs.2,995.00; -0%
Unit price: per

66 Books LTD UK

Sweetie Pie: Sweet Scented Activity Set

Rs.3,495.00; Rs.3,495.00; -0%
Unit price: per

The Takeover

Rs.4,195.00; Rs.4,195.00; -0%
Unit price: per

The Stopover (The Miles High Club)

Rs.4,195.00; Rs.4,195.00; -0%
Unit price: per

My Small World: Frozen

Rs.2,495.00; Rs.2,495.00; -0%
Unit price: per

Our Oceans_curious Question PB

Rs.1,795.00; Rs.1,795.00; -0%
Unit price: per

Our Planet (Curious Questions and Answers about…)

Rs.1,795.00; Rs.1,795.00; -0%
Unit price: per

Aesop's Fables (Young Reading (Series 2)): 1

Rs.1,795.00; Rs.1,795.00; -0%
Unit price: per

Best Seller

Benjamin Graham

The Intelligent Investor Third Edition

Rs.6,795.00; Rs.6,795.00; -0%
Unit price: per

Jujutsu Kaisen Vol. 29 Volume 29

Rs.3,395.00; Rs.3,395.00; -0%
Unit price: per

LibertyBooksStore

Release me book 2

Rs.2,795.00; Rs.2,795.00; -0%
Unit price: per

Jennifer Iacopelli

East of Eden

Rs.1,299.00; Rs.1,299.00; -0%
Unit price: per

Niccolo Machiavelli

The Prince

Rs.625.50; ~~Rs.695.00~~; Rs.625.50; -10%
Unit price: per

Pride and Prejudice (Macmillan Collector's Library)

Rs.2,515.50; ~~Rs.2,795.00~~; Rs.2,515.50; -10%
Unit price: per

Viktor E. Frankl

Man's Search For Meaning

Rs.1,950.75; ~~Rs.2,295.00~~; Rs.1,950.75; -15%
Unit price: per

Pride and Prejudice

Rs.1,615.50; ~~Rs.1,795.00~~; Rs.1,615.50; -10%
Unit price: per

Of Mice and Men

Rs.2,065.50; ~~Rs.2,295.00~~; Rs.2,065.50; -10%
Unit price: per

Night Shift

Rs.2,335.50; ~~Rs.2,595.00~~; Rs.2,335.50; -10%
Unit price: per

William Shakespeare

Power

Rs.1,255.50; ~~Rs.1,395.00~~; Rs.1,255.50; -10%
Unit price: per

Slaughterhouse-five

Rs.2,335.50; ~~Rs.2,595.00~~; Rs.2,335.50; -10%
Unit price: per

Around the World in 80 Plants

Rs.7,195.50; ~~Rs.7,995.00~~; Rs.7,195.50; -10%
Unit price: per

Vanessa Van Edwards

Captivate: The Science of Succeeding with People

Rs.2,096.25; ~~Rs.2,795.00~~; Rs.2,096.25; -25%
Unit price: per

The Naked Surgeon: the power and peril of transparency in medicine

Rs.2,096.25; ~~Rs.2,795.00~~; Rs.2,096.25; -25%
Unit price: per

J. R. R. Tolkien

The Return of the King (the Lord of the Rings, Book 3)

Rs.1,885.50; ~~Rs.2,095.00~~; Rs.1,885.50; -10%
Unit price: per

Calm Your Anxiety Journal - Take Control of Your Anxiety and Quiet Your Mind

Rs.2,965.50; ~~Rs.3,295.00~~; Rs.2,965.50; -10%
Unit price: per

The Iliad

Rs.4,315.50; ~~Rs.4,795.00~~; Rs.4,315.50; -10%
Unit price: per

Cat's Cradle

Rs.2,065.50; ~~Rs.2,295.00~~; Rs.2,065.50; -10%
Unit price: per

A New Earth Create A Better Life

Rs.2,515.50; ~~Rs.2,795.00~~; Rs.2,515.50; -10%
Unit price: per

Why Liberty Books is Your Best Choice for an Online Bookstore in Pakistan

In the digital age, convenience and variety are key factors when choosing where to buy your books. Whether you are a voracious reader, a student seeking academic resources, or a parent looking for the perfect bedtime story, finding a reliable online bookstore in Pakistan can make all the difference. Liberty Books has positioned itself as the top choice for book lovers across the country, and here’s why.

Extensive Collection of Books

At Liberty Books, we understand that readers have diverse tastes and needs. Our online bookstore offers an extensive collection that spans multiple genres and categories. From the latest bestsellers and timeless classics to academic textbooks and children’s books, we have something for everyone. Our dedicated sections for new arrivals, bestsellers, and staff picks ensure that you always find exciting options to add to your reading list.

Personalized Recommendations

Finding the perfect book can sometimes be overwhelming, especially with so many options available. Liberty Books takes the guesswork out of your search with our personalized recommendation system. By analyzing your preferences and browsing history, we suggest titles that are tailored to your interests.

Convenient and Secure Online Shopping

Shopping for books should be a delightful experience, not a cumbersome task. Our website is designed to be user-friendly, with advanced search and filter options that make finding your desired book a breeze. Liberty Books offers secure payment gateways and multiple payment options, including credit/debit cards, bank transfers, and cash on delivery (COD).

Special Promotions and Seasonal Sales

Liberty Books regularly offers special promotions and seasonal sales, allowing you to get your favorite books at discounted prices. Whether it’s a festive sale, a back-to-school promotion, or an exclusive deal on new releases, our promotions provide great value for money.

Competitive Pricing and Discounts

Liberty Books is committed to making reading affordable for everyone. As a budget-friendly online bookstore in Pakistan, we offer competitive pricing on all our books, along with regular discounts and promotions.

Exceptional Customer Service

Customer satisfaction is our top priority. Our dedicated customer support team is available 24/7 to assist you with any queries or issues. Our hassle-free returns and exchanges policy ensures that you are completely satisfied with your purchase.

Personalized Experience

Our AI-driven recommendation system and expert-curated reading lists help you find the perfect book tailored to your interests.

Convenience and Security

Our user-friendly website, secure payment gateways, and reliable delivery service make shopping for books a hassle-free experience.

Community Engagement

Liberty Books actively participates in local book fairs and literary events, fostering a love for reading in the community.

Call to Action

Ready to embark on your next reading adventure? Shop now at Liberty Books and discover why we are the best online bookstore in Pakistan.