Returns and Exchange Policy

Terms & Conditions:

1. Please do not accept if the parcel is unsealed or damaged.

2. Customers are not allowed to open the parcel before handing over payment unless it is prepaid.

3. In case of any defects or complaints regarding the parcel, please contact customer service within 24 hours.

4. Please note that after 24 hours of delivery no complaint will be entertained.

5. Items offered in Sale and Discount will NOT be entertained for exchange or return.

Refund/Exchange Policy:

Please note that Liberty Books does not have any return or exchange policy. However, in unavoidable circumstances, Liberty Books will only accept refund/exchange if the customer finds any defect or if the wrong product has been delivered, the customer can contact our customer services and send images of the product(s) to the given address within 24 hours from the time of delivery. If the submitted case is found to be genuine, it will take reasonable time depending upon the nature of the case. Furthermore, please note that Liberty books does not cater to any cash refund policy. Liberty Books will only refund via IBFT or cheque. if you choose to claim a refund, we will offer you a refund method and will refund the amount in question within 15-30 days. Refunds below PKR 1500 will be issued as online coupons that are redeemable for 60 days on online purchases only. Refunds above PKR 1500 will be deposited directly to your bank account, Rs 250 refund processing fee will be charged for all refunds. This fee applies to product returns, order cancellations, out of stock and any other refund requests. 

Refund/Exchange will be subject to: 

(1)  The item being repacked properly with the original invoice/receipt, and must be sent to us in their original packing within 3 working days.

(2) The product must be unused with the price tag attached. Once our team has reviewed and is satisfied, exchange or refund will be initiated.

Customer Services:

Email: Query@libertybooks.com

Call: 03-111-444-282

Whatsapp: 033-222-11-427

Order Cancellation:

You may cancel your order any time before the order is processed by calling us at 03-111-444-282 during Mon-Fri (9 am-5:30pm) and on Sat (9 am-5 30 pm).

Once the order is shipped, you will receive the shipping confirmation via email that contains the tracking information.

The Return and Exchange Policy will apply once the product is shipped.

Liberty Books Online Store may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors* or credit card payment is declined by the issuing financial institution.