{"product_id":"harvard-business-review-on-increasing-customer-loyalty","title":"Harvard Business Review on Increasing Customer Loyalty","description":"\u003cp\u003eHow do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place. This collection of HBR articles will help you: - Turn angry customers into loyal advocates - Get more people to recommend you - Boost customer satisfaction by satisfying your employees - Focus on profitable customers--whether they're loyal or not - Invest in the right CRM technology for your business - Mine customer data for more effective marketing - Increase your customers' lifetime value\u003c\/p\u003e","brand":"Harvard Business Review","offers":[{"title":"Default Title","offer_id":44231747928124,"sku":"9781422162521","price":1196.25,"currency_code":"PKR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0714\/7706\/7836\/files\/9781422162521.jpg?v=1776781625","url":"https:\/\/libertybooksstore.myshopify.com\/products\/harvard-business-review-on-increasing-customer-loyalty","provider":"LibertyBooksStore","version":"1.0","type":"link"}