{"product_id":"a-complaint-is-a-gift","title":"A Complaint is a Gift","description":"\u003cp\u003eUsing numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. The text has been heavily revised throughout, with a wealth of new examples, tools, and strategies.\u003c\/p\u003e","brand":"Janelle Barlow","offers":[{"title":"Default Title","offer_id":44214040559676,"sku":"9781626560413","price":637.5,"currency_code":"PKR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0714\/7706\/7836\/files\/a-complaint-is-a-gift-9781626560413.jpg?v=1776719058","url":"https:\/\/libertybooksstore.myshopify.com\/products\/a-complaint-is-a-gift","provider":"LibertyBooksStore","version":"1.0","type":"link"}